FAQs

 

Orders :

PERI - pure eco rag industry accepts American Express, MasterCard, Visa, and PayPal. As a safety to you, we do not have access to your payment information. We are required to collect California sales tax on all orders shipped within the state of California. Orders are processed and shipped within 48 hours of being placed. If we have any questions regarding your order, we will contact you within 24 hours.

Once you place your order, you will receive an Order Confirmation Email. Please check your order and the information you have provided. If you find any errors, please contact us immediately. You will receive a second email with Delivery Tracking information once your order ships. If you do not receive these emails, please reach out to us.

Shipping

PERI - pure eco rag industry ships to addresses in the United States for a flat rate per order of $5.00. Orders are shipped within 2 business days of purchase. Orders are shipped via USPS Priority or First Class depending on weight and usually arrive between 2-5 business days depending on your location.

For your protection, orders valued over $100.00 or shipped to a different name/address other than the billing address provided will require a Signature Confirmation.

Returns/Exchanges:

At PERI - pure eco rag industry, we stand behind the quality of our products. If, for any other reason you are not 100% satisfied with your purchase, you may either return your purchase for store credit, refund or exchange it for something else within 15 days of receipt.

If you believe you have received defective or incorrect merchandise (style, size, color), you must contact Customer Care within 5 days of receipt and provide a photo of the defect. We will make arrangements with you to return/exchange your item, at our expense.

Please return the items in original condition (unworn, unwashed, unaltered) with the attached tags in the original packaging, along with a copy of the Packing List/Receipt. Items marked FINAL SALE may not be exchanged or returned at any time.

If you wish to request a return or exchange, please contact us to receive an RMA number. For your protection, please ship your return with Delivery/Signature Confirmation. We cannot guarantee receipt of returns without a Confirmation or RMA number. Once we receive your return, please allow 14 business days for your return to be processed.

You will receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment. Depending on your bank, it may take a few days to post the funds to your account. Please note that original shipping charges are non-refundable and return shipping is at customer's expense.

Item Availability

Because of the uniqueness inherit with our hand-dyed fabric, many items in our collection are unique one-of-a-kind pieces. While we continuously update our website and inventory, occasionally, we may sell out of a certain item. Please be aware that even if an item is in your shopping bag, it can still be purchased by another customer until you have completed your order.

If an item is out of stock on our website, we are happy to help you find a similar style for purchase from another retailer, if possible. Please contact us for more information.

Wholesale Inquiries:

If you are a boutique owner and would like to become a PERI - pure eco rag industry Stockist, we'd love to hear from you!

Costumer/Wardrobe/Stylists

Please contact us so that we can discuss your project and requirements.